Great Leadership Training (2 Days)

“Thank you so much for the sessions you conducted for the Team Leaders and TL apprentices. Almost without exception they emerged energised and with a new focus on coaching and supporting their people. This is exactly the result that I was looking for, or even a bit more as they seemed to be really inspired. You seem to have gone beyond just providing the tools, to really getting them excited about this new skill.” Catherine Adams Contact Centre Manager | Slingshot

Great Leadership 2 Day workshop:

An interactive Leadership Training course where you will walk away with a better knowledge of:

  • A better understanding of people
  • How to be a Great Leader
  • Simple tools to assist their one on one and group discussions
  • Simple tips for People management, Reviews, Handling difficult situations, conflict resolution, Team motivation

Great Leadership Workshop Outline is:

  • The Triangle (Who are your customers internal/external)
  • Leadership attributes
  • The Individuals in My Team
  • Maslow
  • Erikson
  • Transactional Analysis
  • Personality Styles
  • Key Drivers
  • KPIs Introduction
  • Assessing Performance
  • Discussing Performance
  • One on Ones
  • Consequences of Non Performance
  • Disciplinaries
  • Delegation
  • Motivating Your Staff
  • Meeting Management
  • Action Plan

We always include follow up as part of any training programme as it enables us to keep much greater accountability with the attendees for what they have learned and what they are or are not using. We will run coaching alongside each attendee, listening in on their calls, evaluating their emails too, providing real-time feedback to gain immediate improvements. We will listen out for up selling opportunities to help create a return on investment. They will come away with an action plan of improvements to work on until the next coaching session. We recommend running follow up several times to really embed the training into the staff

One on one follow up is also available, please ask us about this!

Register for this course

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