If you have retail staff who are new and you’d like to build their skills and confidence, or existing staff who you’d like to develop to build their sales and customer service skills then give us a call or an email.We will discuss all of your retail sales training needs and then design a tailored proposal just for you.
We have tailored workshops where we will come to you and either run workshops in store or off site – whichever will work best for you and the team. We will take your staff through meeting and greeting, body language, presentation, engaging with the customer, establishing their needs and wants and presenting the solutions. They will learn how to get a decision without being pushy, and overcome many objections they will come across- see the full content we can cover below.
Our workshops are designed to be engaging, intimate, confidence building and above all- skill building so that staff are able to apply what we teach and easily use new skills straight away.
Call now to chat about your potential needs.
In the 4 half day Great Retail Sales workshops we will train your store staff how to spark up rapport quickly and retain walk in clients, the aim being to increase sales.
Great Retail Sales Training Course content includes:
- Store layout
- The psychology of the consumer
- The sales process
- How not to scare them off!
- Body language
- Questioning skills
- Handling difficult customers
- Overcoming objections
- Where to from here (referrals, loyalty programmes)
- Follow up
- Phone vs In-store customers
- Working with your team
One on one follow up is also available, please ask us about this!