“Jacqui was fantastic! She did a wonderful job and we rate her as one of the best. Feedback from the staff said exactly the same thing. More importantly since the training, our customers are responding with more and more compliments. That’s the result we were after, and that’s exactly what Jacqui delivered.” Lisa White Contact Centre Manager | BNZ Wellington
How confident are you that the emails being sent from your team are GREAT?
This is a dynamic, fun, interactive, half day Great Email Business Writing course that enlightens attendees on the standards and guidelines for writing to clients, colleagues and prospects in a professional manner while adding the ‘x’ factor to your emails to help generate sales and improve customer relations.
Great Email Writing/ Business Writing Course content includes:
- Understanding your audience and purpose
- Potential personalities you could be emailing
- Choosing the right content
- Getting the right words for the right impression
- Sensible structure
- Adding the ’sale’ opportunity
- Action Points
- Signing off