“…the key to the success of the team contributing was your ability to motivate, lead and to challenge the team in striving for improved performance. Your level of professionalism and your leadership skills made it a pleasure to work with you and I know the team valued your knowledge and experience in helping them achieve their goals. Thanks again for your tremendous efforts.” Perry Cornish GM Marketing & Operations | The Hanover Group and Frances Maddren Contact Centre Manager | The Hanover Group

A lively, one-day Great Customer training course, focused on providing your internal and external customers with delight. This Great Customer workshop is full of discussion, working through exercises and taking notes. Each participant will come back to the workplace with a plan of improvement.

Great Customer Service Course content includes:

  • Communication
  • The Customer
  • Body Language
  • Personality Styles
  • Time management
  • Answering the Phone
  • Building Rapport
  • Handling Difficult Customers
  • Listening Skills
  • Questioning Techniques
  • Oozing positivity
  • OOS

One on one follow up is also available, please ask us about this!

Register for this course

Please choose from the dates shown above.

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