Great Telemarketing Course (2 Days)
“Success against targets on the days following the sales training increased by 100% i.e. they doubled their sales results. The results remained reasonably consistent over the following month with a 70-80% increase in total sales on average for the team. There was an obvious improvement in not only the sales pitch but also the team’s ability to build rapport with customers” Catherine Adams Head of Customer Operations, Slingshot
This is an intense course, that is customised to your business and is aimed at providing your staff with the confidence and tools they require to get the results the company wishes them to achieve. This course is fantastic for: Staff handling any inbound calls, Staff who make outbound calls and face to face sales or retail staff.
We will cover the steps to take a prospect through to the decision. The course is designed to promote confidence and make our sales process a part of the sales person because they will see the benefits of following a logical, proven process geared to increase sales conversion.
We will workshop scripting that will allow your team to convert calls to sales.
On day 2 we will complete the workshop and then get the group on the phones telemarketing their own prospects for a couple of hours later afternoon to practise what they have learned.
The training session would include the following content:
- Meeting and Greeting
- Building Rapport
- Communication Skills
- Body Language
- Personality Styles
- Listening Skills
- The Consultative Sales Process
- Asking Questions
- Summarising needs
- Where to from here
- Objection Handling
- Action Plan