A lively, one-day Great Customer Service training course, focussed on developing skills and techniques to provide your internal and external customers with an exceptional customer experience.

This Great Customer Service workshop is interactive & full of discussion as we work through exercises and taking notes. Each participant will come back to the workplace with a plan of improvement.

Course content:

  • Communication
  • The Customer
  • Body Language
  • Personality Styles
  • Time Management
  • Answering the Phone
  • Building Rapport
  • Diffusing Emotive Situations
  • Listening Skills
  • Questioning Techniques
  • Oozing positivity
  • OOS

Ask us about a one-on-one follow up session!

Great Customer Service Workshop:  $895.00 + gst per person

New Course Dates for 2020 now available! Contact us today!

Register for this course

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