A lively, one-day Great Customer Service training course, focused on providing your internal and external customers with delight and exceeding their expectations.
This Great Customer Service workshop is full of discussion, working through exercises and taking notes. Each participant will come back to the workplace with a plan of improvement.
Great Customer Service Course content includes:
- The Customer
- Body Language
- Personality Styles
- Time management
- Answering the Phone
- Building Rapport
- Diffusing emotive situations
- Listening Skills
- Questioning Techniques
- Oozing positivity
One on one follow up is also available, please ask us about this!
Great Customer Service Workshop: $895.00 + gst per person
Courses dates for 2018: 19th Jan, 12th Feb, 26th Mar, 9th April, 2nd May, 1st June