The Great Scott Company have sponsored and MC’d the Annual CRM Contact Centre Awards for the last 5 years, plus we have trained many contact centres who have achieved amazing results in the awards!
You can check out some of the latest photos from the 2010 on this site. Our belief in these Contact Centre awards is driven from a foundation that in order to achieve excellence in Customer Service any business must know where they fare against others in their field. Only through objective Mystery shopping can a company truly know how they might be seen by potential customers through the phone. We recommend any clients actively mystery shop their’s and other businesses so they can get a true picture of what is on offer for potential clients.
We provide a range of contact centre training workshops to achieve the results your contact cnetre needs.
We have run team events and Contact Centre training programmes for many organisations who have become top achievers in the CRM Awards through a mix of our involvement and their own sheer determination to be the best.
If you’d like to know more please contact us- we’ll be happy to come and analyse your Contact Centre’s strengths and weaknesses and will recommend the right programme to assist in your endeavour to be the very best!
Check out our photos from the CRM Awards 2010!