The age old leader’s challenge…when I see new leaders take up their role they do one of 2 things- they become everyone’s best mate, or ‘bestmaters’ or they become dictators. I understand why they do both- bestmaters need to be liked and therefore don’t want to feel alienated from their team, and dictators fear losing […]
This author has yet to write their bio.Meanwhile lets just say that we are proud jacqui contributed a whooping 4 entries.
Entries by jacqui
Press Release 19th May 2016 A local sales and customer service training company is warning that Kiwis negative attitudes towards Chinese could derail New Zealand’s tourism boom from that part of the world. Following hot on the heels of news that 330,000 Chinese visited New Zealand in the last year, comes reports of Kiwis’ growing […]
Given today’s announcement that NZ telcos have the greatest number of Commerce Commission Complaints I thought it apt timing to write a piece around one of the most in demand sessions we run called Diffusing Emotive Situations. Where it all begins: When there is conflict it can arise for various reasons obviously, but what we […]
We ALL know that salads are good for us right? Right! But this isn’t a blog about healthy food and helping our minds by feeding it what it needs, so that we can work at our optimal level (although CLEARLY it makes a difference – and we have years of scientific proof surrounding that fact!). […]
I had just competed the workshop with Russel and it was amazing. I learnt alot and being in customer service it has made me learn to control my call and work with the customer and not against them. Thank you so much russel for all the hard work Im excited about this new skill 🙂
Recently completed the “Great Leadership One” training course for new Team Leaders in the business, the topics, skills and techniques covered in the training by Jacqui was a life changing experience. Now I just feel so equipped to go out there and conquer. Thank you so much Jacqui love your work
Jacqui provided a one day training for our staff. The training incorporated the customer service modules but also included various areas that we required. Right from the start nothing was too much trouble. The staff are still talking incredibly favourably about the training and the benefits they received from it. Jacqui is still following up with our staff members which is very impressive. A big thank you to Jacqui and the team. I would have no hesitation in recommending you to other clients.
Leadership workshop – The two days spent with Jacqui flew by as she makes the time not only informative but interesting and fun as well. She is a fantastic coach and the skills that she has taught are invaluable and already being put into practice. Thank you Jacqui.
Thanks for the techniques. I had a wonderful experience with your training. I am sure I have better skills to deal with our students and now suppliers. It has become a daily thing for me to think how to use my telephone skills better.
Jacqui, I would love to see you return and share some more experiences with us!
Jacqui – you are a STAR!! What a wonderful empowering woman you are. You have taught me so many wonderful tools. “What I can do” is deal with the stressed in a positive way to help in a way that is beneficial for them.
Thank you so much – I look forward to our next session very soon.
All our team from Marley NZ that attended the conference thought it was great and it’s brought about an amazing change for the better. Superbly organized just for us and planned with some welcome surprises, we walked away with a clearer, more dynamic vision that has united the team like never before. We were just thrilled with it all so now we’re looking forward to a brilliant year and more of the same!
Thank you so much for the sessions you conducted for the Team Leaders and TL apprentices. Almost without exception they emerged energised and with a new focus on coaching and supporting their people. This is exactly the result that I was looking for, or even a bit more as they seemed to be really inspired. You seem to have gone beyond just providing the tools, to really getting them excited about this new skill.
I would like to advocate the Great Scott Company Training, I have been in customer services for over 10 years in various contact centres and at best the company I work for currently is aware of the constant strive for Customer Excellence.
With our restricted resources and during this economic climate, internal trainers tend to be a duel-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.
Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.
I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.
Before attending The Great Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%. We would definitely recommend this course to any company as one of the most important areas you can train your staff in. Thanks Jacqui! As well as being a very fun course our sales and profit have increased.
Success against targets on the days following the sales training increased by 100% i.e. they doubled their sales results. The results remained reasonably consistent over the following month with a 70-80% increase in total sales on average for the team. There was an obvious improvement in not only the sales pitch but also the team’s ability to build rapport with customers.
Latest Blog Posts
- 4 steps to getting your staff doing what you need them to do…October 13, 2016 - 3:35 am
- Negative Kiwi attitudes to Chinese could derail tourism boomMay 19, 2016 - 4:01 am
- Leading BeautifullyDecember 6, 2015 - 11:05 pm
- Preventing ComplaintsSeptember 24, 2015 - 2:15 am
- WHY SALAD IN A JAR WILL HELP YOU SELL MORE…seriously!September 14, 2015 - 10:16 pm