We seek to teach your staff to deliver excellence
throughout NZ and Australia

If tailor-made training and team-building are what you’re looking for,
you’re in the right place!

New Zealand’s leading provider

Public Workshops

If you have 1 or 2 staff who require training, send them to us! We hold monthly workshops.

View our complete range of public workshops.

Tailored Training

We’ll come to you!
If you have 3 or more staff needing to upskill we’ll come to you and tailor a workshop or programme to get the results you need from your Leadership, Sales, Telesales or Customer Service staff.

Click here to ask us for more information!

Coaching

In the office, side by side, in the car or out on the road, we can provide first-rate coaching to enable improvement & long-term results from your Sales, Telesales, Customer Service staff and Leadership team.

Click here to ask us for more information and ask us about our Skype Coaching too!

Team Building

We have a range of interactive, energising & FUN team events – find out more here.

Or click here to ask us to customise a team-building event just for you!

Speaking

We are experienced speakers and would love to chat about your next event or conference.

Click here to ask us for more information.

HR

Konnect Koncepts is all about getting things done – This is what we do best!
We help small to medium sized businesses enhance their capacity and capability by taking care of business operations, whether it’s recruitment, web design, training or consulting on other various aspects of your business. Find out more here.

Health and Safety Training and Management

At Flying Pigeon we work with you to build a better, stronger business through Health and Safety Training and Process Management .

We believe that businesses have many strands that need to be regularly tested, developed and updated to ensure business strength, growth and success.

4 steps to getting your staff doing what you need them to do…

The age old leader’s challenge…when I see new leaders take…

Client Comments

Having recently attended the Great Sales Workshop with Russell Dixon I have found that the skills that we learnt as part of the two day workshop have been invaluable to my work. He made the course fun, informative and no question was left unanswered. Thank you Russ It was a pleasure being part of the group.

Marie Scott

NZ Couriers

“I just wanna say a big thanks to Russ for a thoroughly informative and fun couple of days. I know this will make a huge change in the way I do things and at work and other areas of my life. Because it’s really important to communicate well, isn’t it? Lol

Russell was engaging, entertaining and made me feel like he was there as my personal life coach. And I’m sure everyone else in the room felt the same or similar.”

Jeff Woolf

Freightways

I had just competed the workshop with Russel and it was amazing. I learnt alot and being in customer service it has made me learn to control my call and work with the customer and not against them. Thank you so much russel for all the hard work Im excited about this new skill 🙂

Ada Heenan

NZ Couriers

Recently completed the “Great Leadership One” training course for new Team Leaders in the business, the topics, skills and techniques covered in the training by Jacqui was a life changing experience. Now I just feel so equipped to go out there and conquer. Thank you so much Jacqui love your work

Daniel Sanele

www.justwater.co.nz

Jacqui provided a one day training for our staff. The training incorporated the customer service modules but also included various areas that we required. Right from the start nothing was too much trouble. The staff are still talking incredibly favourably about the training and the benefits they received from it. Jacqui is still following up with our staff members which is very impressive. A big thank you to Jacqui and the team. I would have no hesitation in recommending you to other clients.

Mike Kelleher

Capital Training Limited

Leadership workshop – The two days spent with Jacqui flew by as she makes the time not only informative but interesting and fun as well. She is a fantastic coach and the skills that she has taught are invaluable and already being put into practice. Thank you Jacqui.

Erica

Thanks for the techniques. I had a wonderful experience with your training. I am sure I have better skills to deal with our students and now suppliers. It has become a daily thing for me to think how to use my telephone skills better.
Jacqui, I would love to see you return and share some more experiences with us!

Winnie

NZ Tertiary College

Jacqui – you are a STAR!! What a wonderful empowering woman you are. You have taught me so many wonderful tools. “What I can do” is deal with the stressed in a positive way to help in a way that is beneficial for them.
Thank you so much – I look forward to our next session very soon.

Rachael

NZ Tertiary College

All our team from Marley NZ that attended the conference thought it was great and it’s brought about an amazing change for the better. Superbly organized just for us and planned with some welcome surprises, we walked away with a clearer, more dynamic vision that has united the team like never before. We were just thrilled with it all so now we’re looking forward to a brilliant year and more of the same!

Ari Cochrane, Contact Centre Manager

Marley NZ

Thank you so much for the sessions you conducted for the Team Leaders and TL apprentices. Almost without exception they emerged energised and with a new focus on coaching and supporting their people. This is exactly the result that I was looking for, or even a bit more as they seemed to be really inspired. You seem to have gone beyond just providing the tools, to really getting them excited about this new skill.

Catherine Adams, Contact Centre Manager

Slingshot

I would like to advocate the Great Scott Company Training, I have been in customer services for over 10 years in various contact centres and at best the company I work for currently is aware of the constant strive for Customer Excellence.

With our restricted resources and during this economic climate, internal trainers tend to be a duel-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.

Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.

I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.

Ani Ruawhare, Account Service Team Leader, Customer Service

Orica

Before attending The Great Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%. We would definitely recommend this course to any company as one of the most important areas you can train your staff in. Thanks Jacqui! As well as being a very fun course our sales and profit have increased.

Rebecca

Sober Check

Success against targets on the days following the sales training increased by 100% i.e. they doubled their sales results. The results remained reasonably consistent over the following month with a 70-80% increase in total sales on average for the team. There was an obvious improvement in not only the sales pitch but also the team’s ability to build rapport with customers.

Catherine Adams, Head of Customer Operations