Client Testimonials
Increased Sales Results
Success against targets on the days following the sales training increased by 100% i.e. they doubled their sales results. The results remained reasonably consistent over the following month with a 70-80% increase in total sales on average for the team. There was an obvious improvement in not only the sales pitch but also the team’s ability to build rapport with customers Catherine Adams Head of Customer Operations, Slingshot
Before attending The Great Telemarketing Workshop we had been averaging 6 sales per month over the previous year, now this has been increased to 23 sales per month!!! Our overall turnover has increased by 22%. We would definitely recommend this course to any company as one of the most important areas you can train your staff in. Thanks Jacqui! As well as being a very fun course our sales and profit have increased. Rebecca Sober Check
‘Your Choice Plan’= Success
“I would like to advocate the Great Scott Company Training, I have been in customer services for over 10years in various contact centres and at best the company I work for currently is aware of the constant strive for Customer Excellence. With our restricted resources and during this economic climate, internal trainers tend to be a duel-role position with other primary priorities and this could conflict with people they are training and working with on a permanent, full-time basis.
Having GSC training our staff is more beneficial and suited to every learning type be it, visual, audio or kinesthetic, we also benefit from an external company that brings experience from working with many different industries, they learn what our expectations are and show us how to identify opportunities and adapt to personalities that create win-win situations.
I have had the pleasure of dealing with the entire company for the past 2 years with positive continuing results.”
Ani Ruawhare
Account Service Team Leader, Customer Service | Orica
Sales Training
We wish to thank The Great Scott Company for the Sales Training we received in November 2010. Prior to your training our sales approach was to offer discount and convince our customers of the benefits our products offered. This made our customer relationship pseudo-adversarial as well as devalued our products and services. We immediately changed how we price our products and services and how we communicate with our clients both existing and new. As a result business has tripled. Income has increased three hundred percent! Cross selling, up selling and securing new clients has vastly improved and is rising. We highly recommend The Great Scott Company courses and the support that goes with those courses to anyone considering contracting their services. A.B Flintoff Production Manager/TV Rotorua
Leadership Training
“Thank you so much for the sessions you conducted for the Team Leaders and TL apprentices. Almost without exception they emerged energised and with a new focus on coaching and supporting their people. This is exactly the result that I was looking for, or even a bit more as they seemed to be really inspired. You seem to have gone beyond just providing the tools, to really getting them excited about this new skill.”
Catherine Adams
Contact Centre Manager | Slingshot
Email Workshop
“Jacqui was fantastic! She did a wonderful job and we rate her as one of the best. Feedback from the staff said exactly the same thing. More importantly since the training, our customers are responding with more and more compliments. That’s the result we were after, and that’s exactly what Jacqui delivered.”
Lisa White
Contact Centre Manager | BNZ Wellington
Visioning Team Event
“All our team from Marley NZ that attended the conference thought it was great and it’s brought about an amazing change for the better. Superbly organized just for us and planned with some welcome surprises, we walked away with a clearer, more dynamic vision that has united the team like never before. We were just thrilled with it all so now we’re looking forward to a brilliant year and more of the same!”
Ari Cochrane
Contact Centre Manager | Marley NZ
Customer Service Training and Coaching
“…the key to the success of the team contributing was your ability to motivate, lead and to challenge the team in striving for improved performance. Your level of professionalism and your leadership skills made it a pleasure to work with you and I know the team valued your knowledge and experience in helping them achieve their goals. Thanks again for your tremendous efforts.”
Perry Cornish
GM Marketing & Operations | The Hanover Group
and Frances Maddren
Contact Centre Manager | The Hanover Group
Conference Organisation
“This letter is to formalise our verbal thanks to you and your colleagues for the superb way in which you managed our recent NGU Symposium.
The three days of activities all went exceptionally well, mainly due to your excellent organising abilities and attention to a multitude of details that we would never have thought about. In fact it was those finalising touches and care for the symposium delegates that made the event a real success in their eyes.
I realise that we were not the easiest of clients to deal with, given our uncertainty about numbers of attendees and specifics about the symposium programme, but your very professional approach eased us over all of those hurdles and gave us a great deal of confidence that the event would be a success.
It has been a pleasure to work with you on this project, and I give my fullest recommendation to any future client about the quality, care and commitment of your company, your capacity to organise a complex three-day event, and the very pleasant manner in which you did it.”
Dr Andrew Codling
Deputy President, Academic | Unitec
Jackie – you are a STAR!! What a wonderful empowering women you are. You have taught me so many wonderful tools. “What I can do” is deal with the stressed in a positive way to help in a way that is beneficial for them.
Thank you so much – I look forward to our next session very soon.
rachael/nztertiarycollege
Thanks for the techniques. I had a wonderful experience with your training. I am sure I have better skills to deal with our students and now suppliers. It has become a daily thing for me to think how to use my telephone skills better.
Jacqui, I would love to see you return and share some more experiences with us!
winnie/nztertiarycollege
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