Great Retail Sales- Retail Therapy!
In the 4 half day Great Retail Sales workshops we will train your store staff how to spark up rapport quickly and retain walk in clients, the aim being to increase sales.
Great Retail Sales Course content includes:
- Store layout
- The psychology of the consumer
- The sales process
- How not to scare them off!
- Body language
- Listening
- Questioning skills
- Handling difficult customers
- Overcoming objections
- Where to from here (referrals, loyalty programmes)
- Follow up
- Phone vs In-store customers
- Working with your team
One on one follow up is also available, please ask us about this!