Great Receptionist Skills

“As part of our company’s training for our front line receptionists we have used The Great Scott Company Limited. Each of our employees have come back from the receptionist course highly motivated and keen to put what they have learnt into practice. I highly recommend The Great Scott Company Limited for their personal attention and motivating tutors and would not hesitate to use the company again in the future.” Sue Rossiter -  Trust Investments

This one day Great Receptionist course is very interactive, workbooks are provided and there is lots of discussions and exercises. Ideally suited to train your newly appointed receptionist or for polishing the skills of your existing receptionist.

Great Receptionist Course content includes:

  • Meeting and Greeting
  • Building Rapport
  • Body Language
  • Communication Skills
  • Listening Skills
  • Body Language
  • Oozing Positivity
  • Message Handling
  • Personal Presentation
  • Controlling Wafflers
  • Handling Difficult Customers
  • Plus lots more
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