Great Retail Therapy (Retail Sales Training)
In the 4 half day workshops we will train your store staff how to spark up rapport quickly and retain walk in clients, the aim being to increase sales.
Course content includes:
- Store layout
- The psychology of the consumer
- The sales process
- How not to scare them off!
- Body language
- Listening
- Questioning skills
- Handling difficult customers
- Overcoming objections
- Where to from here (referrals, loyalty programmes)
- Follow up
- Phone vs In-store customers
- Working with your team
One on one follow up is also available, please ask us about this!
Course Price: $1195.00 per person + GST, includes our venue and catering too!
Next course dates 20th August, 24th September, 29th October, 26th November 2010
Other available courses:
- Great Customer Service
- Great Team Leadership
- Great Receptionist Skills
- Great Email Writing for Professionals
- Great Face to Face Sales Training
- Great Telesales Training
- Great Retail Therapy (Retail Sales Training)
- Great Real Estate Sales Level One
- Great Train the Trainer – Introduction
- The Privacy, Consumer Guarantees and Fair Trading Acts
