Great Receptionist Skills
This one day course is very interactive, workbooks are provided and there is lots of discussions and exercises. Ideally suited to train your newly appointed receptionist or for polishing the skills of your existing receptionist.
Course content includes:
- Meeting and Greeting
- Building Rapport
- Body Language
- Communication Skills
- Listening Skills
- Body Language
- Oozing Positivity
- Message Handling
- Personal Presentation
- Controlling Wafflers
- Handling Difficult Customers
- Plus lots more
Course Price: $495.00 per person + GST, includes our venue and catering too!
Next course dates- 25th May, 18 August, 22 September, 20 October and 17 November 2010
Other available courses:
- Great Customer Service
- Great Team Leadership
- Great Receptionist Skills
- Great Email Writing for Professionals
- Great Face to Face Sales Training
- Great Telesales Training
- Great Retail Sales
- Great Real Estate Sales Level One
- Great Train the Trainer – Introduction
- The Privacy, Consumer Guarantees and Fair Trading Acts
