A lively, one-day course, focused on providing your internal and external customers with delight. This workshop is full of discussion, working through exercises and taking notes. Each participant will come back to the workplace with a plan of improvement.

Course content includes:

• Communication
• The Customer
• Body Language
• Personality Styles
• Time management
• Answering the Phone
• Building Rapport
• Handling Difficult Customers
• Listening Skills
• Questioning Techniques
• Oozing positivity
• OOS

One on one follow up is also available, please ask us about this!

Course Price: $795.00 per person + GST- includes our venue and catering for the day too!
Next course dates- 10th May, 4 August, 8 September, 6 October, 3 November and 1 December 2010

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