Great Customer Service
A lively, one-day Great Customer training course, focused on providing your internal and external customers with delight. This Great Customer workshop is full of discussion, working through exercises and taking notes. Each participant will come back to the workplace with a plan of improvement.
Great Customer Service Course content includes:
- Communication
- The Customer
- Body Language
- Personality Styles
- Time management
- Answering the Phone
- Building Rapport
- Handling Difficult Customers
- Listening Skills
- Questioning Techniques
- Oozing positivity
- OOS
One on one follow up is also available, please ask us about this!
Great Customer Service Workshop: $895.00 + gst per person
Course dates 8th February, 24th February, 12th March, 29th March,12th April,24th April, 8th May, 29th May, 8th June, 25th June, 13th July, 30th July, 15th August, 31st August, 18th September, 5th October, 25th October, 9th November, 30th November, 12th December.